Frequently Asked Questions

Most schools go live within 3–5 business days. Our onboarding team handles data migration, staff training, and system configuration end to end — you just show up on day one.

Yes. We support bulk import via Excel/CSV and direct migration from popular legacy systems. Our team assists you at every step to ensure zero data loss.

Absolutely. AcadTrack is built for multi-campus institutions. Each branch gets its own dashboard, while the super-admin has a unified view across all campuses with consolidated reports.

AcadTrack covers Student Management, Attendance, Fee & Payments, Staff & Payroll, Transport Tracking, Timetable, Exam & Results, Library, and Real-time Analytics — all in one platform.

Yes. The parent portal and mobile app give real-time access to attendance, grades, fee status, homework, and school announcements — keeping parents always in the loop.

Yes — iOS and Android apps are available for admins, teachers, and parents. Everything accessible on the web dashboard is available on mobile too.

We integrate with Tally for accounting, Google Workspace & Microsoft 365 for productivity, Zoom & Google Meet for virtual classes, and payment gateways like Razorpay and PayU.

Yes. We offer a full-featured 14-day free trial — no credit card required. Every module is unlocked so you can evaluate the full product before committing.

Pricing is per-student, billed annually or monthly. We offer Starter, Growth, and Enterprise plans. Volume discounts apply for larger institutions and multi-campus groups.

None. The quoted price includes onboarding, data migration, training, and ongoing support. No surprise invoices.

All data is encrypted in transit (TLS 1.3) and at rest (AES-256), hosted on ISO 27001-certified servers. We are fully compliant with GDPR, FERPA, and Indian PDPB data protection standards.

Access is governed by role-based permissions. Admins configure exactly what each role (teacher, staff, parent) can view or edit. Full audit logs are maintained for accountability.

We offer 24/7 email and chat support, phone support during business hours, a dedicated account manager for Enterprise plans, and a knowledge base with video tutorials.

Not at all. AcadTrack is designed for educators, not engineers. The interface is intuitive enough that most staff are productive within the first training session.

Your data belongs to you. On cancellation, we provide a full export of all your data in standard formats (CSV, PDF). We retain data for 90 days post-cancellation as a safety net.