Question 1

Is there a contract or lock-in?

Accepted Answer

No. Standard is month to month and you can stop at any time. Enterprise agreements are written per group, with the same right to leave.

Question 2

Who owns our data, and can we take it with us?

Accepted Answer

The school does. Every table can be exported to CSV from the portal at any time, and on leaving we hand over a full export and delete the database on request.

Question 3

What happens if something breaks during the school day?

Accepted Answer

Email support with a next-business-day response on Starter and priority response on Standard. If the portal is down we tell you what happened and when it was fixed.

Question 4

How long does it take to set up AcadTrack for my school?

Accepted Answer

Days, not months. We create your school on its own database and subdomain, import your classes, students and staff from a spreadsheet, and walk your office through the portal. The pace depends mostly on how quickly the school can share its data.

Question 5

Can we import our existing student data?

Accepted Answer

Yes. Students, staff, classes and fee structures can be imported from Excel or CSV files. We help with the first import.

Question 6

Does AcadTrack support groups with several schools?

Accepted Answer

Each school runs on its own database and its own address. A trust or group with several schools is set up as several schools under one Enterprise agreement.

Question 7

What modules are included?

Accepted Answer

Academics (sessions, classes, subjects, timetable builder), attendance, fees (structures, dues, collection desk, concessions), exams (date sheets, rooms, invigilators, marks), transport (vehicles, routes, live bus for parents), communication (notices, assignments, in-app inbox) and assets.

Question 8

Who can sign in today?

Accepted Answer

Admins, office staff, teachers, accountants, asset managers and students use the web portal at your school’s own address; parents and students use the app, drivers use the driver app.

Question 9

Is there a mobile app?

Accepted Answer

Yes. A student-parent app (timetable, attendance, fees, results, assignments, notices, leave and the live bus) and a driver app (route and live position) read the same records as the portal. The web portal works in a phone browser in the meantime.

Question 10

Does AcadTrack integrate with other tools?

Accepted Answer

Not at the moment. Data can be exported to CSV for use in other software. If an integration matters for your school, tell us during the demo.

Question 11

Is there a free plan?

Accepted Answer

Yes. Starter is free for schools with up to 100 students and includes academics, attendance and communication on your own database and subdomain. No credit card is needed.

Question 12

How is pricing structured?

Accepted Answer

Per school, not per student. Starter is free up to 100 students. Standard is ₹999 per month per school with every module and no student cap. Enterprise is a custom agreement for groups with several schools.

Question 13

Are there setup charges or hidden fees?

Accepted Answer

No setup charge. Standard is ₹999 per month plus GST, cancellable at the end of any month. Enterprise pricing is agreed in writing before anything is billed.

Question 14

Where is our data stored, and who else can see it?

Accepted Answer

Each school has its own database, hosted in India. No other school shares your tables. Within your school, access follows roles: a teacher sees their classes, an accountant sees fees, and so on.

Question 15

Who can access student records?

Accepted Answer

Only people your school adds, with the role you give them. Admins decide which roles exist and what each can see or change.

Question 16

What support is available?

Accepted Answer

Email support at support@acadtrack.com on working days. Standard schools get priority replies. Enterprise agreements include assisted onboarding and training.

Question 17

Do teachers need technical knowledge?

Accepted Answer

No. If a teacher can use a phone and a spreadsheet, they can use the portal. Most of the day-to-day work is attendance and marks entry.

Question 18

What happens to our data if we leave?

Accepted Answer

It is yours. You can export your records to CSV at any time, and on request we delete your school’s database after a short retention window agreed with you.

Questions schools ask us.